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Reviews & Testimonials

The Mr. Ed Department has been helping people finance vehicles and rebuild their credit since 1992. That’s over 104,000 people who have come through our doors and driven home in a new or pre-owned vehicle. Over 104,000 people who were given a fresh start on the road to good credit. Our secret is no secret: we treat people fairly and with the utmost respect. We understand that bad credit happens to good people and, more importantly, we believe everyone deserves the opportunity to repair past financial adversity.

Nothing delights us more than receiving a simple “thank you” from our customers. So when someone actually takes the time to write about their positive experience working with the Mr. Ed Department, we can’t help but want to share it with everyone. Below is a sampling of customer letters, online reviews, and testimonials from real Mr. Ed customers. Your kind words are greatly appreciated, and we look forward to serving you for many years to come.

Testimonial – “Kind and didn’t leave feeling ripped-off.”

testimonialSteelersGirl

Kind and didn’t leave feeling ripped off

After a bankruptcy no one wants to be looked down on or treated like a loser. I never felt disrespected in any way while I was buying my car from Earnhardt’s Mr Ed department. I even saw “Tex” while I was sitting there! It was an amazing experience and I got a beautiful car under blue book and newer than I was looking for even! Beyond satisfied, I would recommend them to anyone!
– SteelersGirl

See this review and others on Edmunds.com

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Testimonial – “Fantastic experience. No Pressure. Great Coffee.”

testimonialRobinS
Fantastic experience. No pressure, and exceeded my expectations. The open concept was by far the most impressive part of the experience, we weren’t stuck in an office or cubical during our visit. Great music, snacks available as well as cold bottled water and great coffee. Darin in the Mr.Ed department worked extremely hard to get me exactly what I wanted. The finance process was outstanding and easy. I have sent two people here to buy cars because of my amazing experience. Thank you Darin!

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Testimonial – Painless and no Buyer’s Remorse

testimonialGingerL

What an amazing experience! Everyone I came in contact with at this dealership was so helpful and so upbeat and happy that it made my car buying experience the best I have ever had! Specifically the Mr Ed department. Terry, Rick and Dave went above and beyond to make sure I got exactly what I was looking for and financing that I could afford. They made it so painless. I have experienced no buyers remorse, like I have had with other dealerships. I didn’t feel any pressure. I told them what I was looking for in a Toyota and I got that and more!

A couple of days after taking my car home, I realized that, for some reason, I couldn’t roll down the passenger window from the driver side. I called Rick and let him know what was going on. By the next day Dave called me and offered to come pick it up and that he would leave me with a loaner. He met me at my job site on my first break and we made the exchange. By lunch that day I already had my car back!! I couldn’t believe it! What service!!! Apparently, a safety feature had been triggered on the window. Dave explained to me what to do if it ever happened again. He even filled up my tank before returning the car to me!

Seriously folks, next time I am in the market for another car it’s Mr Ed all the way!

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Testimonial – ‘Alohas to Jason’ and Earnhardt Hyundai!

EDtestimonialBettyS

Foremost, Jason whom I had an appointment with was truly outstanding in every sense of the word. A true professional!! His warm personality, people skills, and knowledge created a very comfortable environment on hot sizzling day at the dealership. Thanks Avondale Hyundai and especially to you Jason for your outstanding professionalism!!! I will most definitely refer friends to your dealership…Once again my alohas to Jason, he warrants a raise….Pls forward this to Jason.

Mahalo,
BJS

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Testimonial – Shocked to be driving a newer vehicle.

testimonialMichele2
“To all that helped me out, I would like to say thank you so much for helping me and getting me into my beautiful car that I have. I never thought that I would be able to get into something this new. I thought I was only able to get into a 2007 to a 2010 make. So when I was told I can test drive 2014 cars I was very happy & shocked. I guess the Mr. Ed family does make miracles. You did back in 1996 for me and my family and now you did it again!” – Michele and Family

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Cars.com Review – “Jacob was the star!”

testimonialBrianJ
Our recent Jeep Wrangler purchase originated from internet inquiries to several valley Jeep dealers. I was specific with the options and color I wanted. I received calls and emails from all that I made the inquiry to. None, except Earnhardt Jeep, had the specific vehicle with the options and color I desired. The other dealers tried to get my attention by telling me they had the vehicle I was seeking, but when I viewed their suggestion it had other options which I did not have interest.

Jacob Dufurrena, Sales Advisor at Earnhardt CDJR, contacted me via email and phone. I was not always available to take Jacob’s call or reply to his emails. I informed Jacob that Earnhardt did indeed have the specific vehicle I was seeking. Jacob provided me with pricing for the vehicle. After I received the pricing info I informed Jacob that we could work a deal with what was provided. I was out of town at the time and informed Jacob of my situation. Jacob was patient, although persistent to assure that he would earn my business. Persistent, but not a pest or pushy. Jacob only wanted to know what he had to do to earn my business.

When we arrived at the dealership Jacob took us to the specific vehicle we were interested. There was no inclination to try to upsell or look at another vehicle. Jacob knew exactly what we wanted and did not want. My spouse and I had some discussion on an option on the vehicle that wasn’t completely agreeable to both of us and we were almost to the point of factory ordering. Jacob put that to bed for us with a counter-offer. We then agreed on the purchase, filled out a portion of the paperwork and then had to get home because of prior commitments. We returned the following day to complete the transaction and take possession of the vehicle.

In my opinion, this was truly the most hassle free and enjoyable vehicle purchase experience for me. Jacob was the “star” in this transaction. Understanding of his customers wants and needs. If you are in the market to purchase a vehicle which the Earnhardt dealership sells, ask for Jacob Dufurrena on your arrival. I am certain he will do whatever is necessary to earn your business and assure you get exactly what you are looking for without any of the pressures or sales pitches we all have experienced at other car dealerships. Thanks Jacob….good job. – Brian J

Posted in Reviews & Testimonials

More happy customers!

Randy from Phoenix said:

“I want to personally thank you for everything you did for us on our purchase of the Explorer. We are ecstatic! With 4 kids, trying to find a vehicle that fits our budget isn’t easy but you and your team did an amazing job! Every person we talked to were extremely helpful and full of smiles. You have done an amazing job of assembling an awesome team and we will come back in the next few months to buy a car of our 16 year old son!”

Sandy from Chandler wrote:

“Mr Ed Department and Mauricio,
Thank you for all the hard work you did to get us approved for our Prius. We love the car. We are thankful, appreciative and grateful.”

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New Mr. Ed Fans in Phoenix and Chandler

Ashley in Phoenix sent a thank you card:

“I cannot thank you enough for all your help! I absolutely love my car!! If it weren’t for you, I would never had gotten such an amazing deal – 1.9% as a first time buyer!! Thank you so much!”

Jamie in Chandler emailed:

“I just want to say THANK YOU so much for all of your help. You have a wonderful staff and every person I spoke to or met was great to work with! I am so happy with my new car!”

Rebecca in Chandler wrote:

“Dear Ms. Ed: We cannot thank you enough for getting us a new, reliable car with a payment we can afford. You are truly a savior with wings!”

We are so glad you enjoyed your experiences with the Mr. Ed Department and love your vehicles!

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Surprise! Yet Another Happy Customer

B from Surprise called to say “I worked with Mitch and the Mr Ed Department at Earnhardt Honda. This was the best car buying experience in my lifetime. Even when my credit was perfect, I was never treated with the respect and courtesy I received from Mitch and your team. It was a great experience!”

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Another Satisfied Customer in Scottsdale

E.F., Scottsdale wrote:

I purchased from Mr. Ed at Earnhardt Dodge. The person that I dealt with is Bill Maxwell and he was great and that experience was incredible. If you have awards for customer service and attention to detail I would like to nominate both Bill Maxwell and Colleen Murphy for their excellence.

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