Jennifer from Mesa emailed:
I want to say thank you, Rudy, for all you did for me today. You not only made my car buying experience wonderful, you helped me purchase the perfect car for me. I appreciate that you took the time to listen carefully to which car I wanted.
You worked hard on getting the best deal you could find for me. You seemed more concerned about me than your own bottom line. Even though my credit is not perfect, you were able to get me a wonderful payment option. You have made this car buying experience fun and wonderful! . I appreciate you helping me find the perfect car and for taking the time to really listen to me today.
Miss T from Chandler said, “Michael in the Mr Ed Dept did a great job. He treated me so nicely and explained everything to me clearly. Buying a car from Mr Ed was a very nice experience.”
Helen in Mesa sent a thank you card: “Ms. Ed, the Honda is perfect and I am thrilled with it. Please extend my thanks to Rick also. He could not have found a better vehicle for me. I’m more grateful than words can show. Thank you so very much.”
Susan from Scottsdale emailed “, I just want to say that TJ [in the Mr Ed Dept] was really great to work with. I couldn’t have asked for a better experience.”
Mrs D from Prescott Valley called in to say:
“We worked with TJ in the Mr Ed Department and our experience with him was fabulous! We really appreciated working with him. He never made us feel pressured and did not try to sell us a car with a payment higher than we had our budget. My husband hates car shopping and he said this was the best experience ever!”
FG FROM LAVEEN EMAILED: Thank you so much and thanks for being so polite to me and professional at all times great working with you
JB from Tempe writes “I am writing to express how appreciative and thankful I am for the hard work and excellent service I received from the Mr ED Department at Earnhardt Toyota. I had been shopping around to find the right truck and my experience at other area dealerships was not bad…I would describe it as bland and typical. The major underlining factor that put you in first place was simply how well your entire staff treated me….I’ve made mistakes with my credit in the past but Mauricio and his Manager in Mr Ed went to battle for me…they were very kind during the approval process and kept me informed every step of the way…Thank you Mr Ed Department and thank you Earnhardt Toyota…”
Mr. Ed Does It Again! We received a letter from a customer who purchased from us this summer and here’s what she had to say about our customer service and vehicle selection:
“Devin and Ron were absolutely wonderful in helping me and I truly found an incredible car- exactly what I was looking for!…I can refer friends to you should anyone need great service and attention with their purchase.”
Sheri, Phoenix, AZ
An out of town customer met with the Mr. Ed Department at our Rodeo Ford location last Wednesday and this is what he had to say about his experience:
“Gill called me on Wednesday morning. He went over what I was looking for…and took time to listen to my requirements.. Within an hour I got a call from a lender and an hour later Gill called me to tell me the deal had been done. We drove down from Payson, all the way to Goodyear to do this deal. Prior to leaving Payson, I asked Gill some very specific questions about the car and he answered them directly and accurately. When I got there to look at the car, it was exactly as he had represented. The deal he put together for us was fantastic. He was exceptional to deal with, and I feel he went above and beyond in allowing us to get into the car we wanted. I believe that exceptional service to the customer is something you don t find too often any more, but when you do, I think it is important to acknowledge it…Again, my thanks.”
M, Payson, AZ
I am a very cautious and conservative car buyer. I’ve always dreaded the experience to be honest. But yesterday I showed up at Earnhardt Honda at 8:30am and I was the proud owner of a beautiful new 2011 Honda Pilot EXL Navi within hours.
The service, the expertise and the professionalism of the staff was awesome. They made me feel right at ease from the start and I felt in total control of my decision (versus normally feeling pushed and coerced). I especially appreciate the guys in Mr. Ed Financing (Showtime and Eric) for the great work they did in helping me create a good financing option (b/c i don’t have the best credit portfolio). Man, these guys are top notch and they went to work and i walked out of there with a great package. THANK YOU GUYS!
Then there was Elton Edwards! This guy is a class act. He was so patient and thorough and took the time to walk me through the entire vehicle (which was intimidating at first b/c i haven’t owned a new car in 9 years). But he made it easy. Just a great personality and genuine desire to see you get the most out of your purchase and your experience. He even gave me his personal cell to call him from time to time if i have any questions (b/c he has a Pilot too :)).
All in all —— TOP NOTCH! FIRST CLASS!
Bravo Earnhardt Honda! You make car buying fun and easy and exciting …. which is exactly what getting a new car should be like.
Thank you very much.